By the end of the day the participants will be able to:

1.       Define quality and performance improvement.

2.       Understand the importance of good process design.

3.       Prepare a flow chart.

4.       Know how to develop an aim statement.

5.       Learn how to plan and execute a PDSA cycle.

Class Outlines

1.       Introduction:

·         Quality awareness

·         Performance improvement

2.       Understanding process

·         Practical skills

·         Flow charting

3.       Model for improvement

·         Setting aims

·         RIM + Model

·         SBAR Model

4.       Understanding your Data:

·         How do we know when a change is an improvement?

·         What we need to do a change?

5.       PDSA cycle